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STANDARD 19 POLICY ON DEVELOPMENT AND TRAINING 

Policy Statement

 The agency believes that its employees represent its greatest asset. By providing opportunities, facilities and financial support for training the agency aims to ensure that all of its employees are in possession of the knowledge, skills and experience necessary to perform their jobs to the highest standard. To this end, the agency is committed to functioning as a learning organization, and to providing all of its employees with the opportunity for training and retraining in accordance with their own needs and those of the organization.

The agency fully adheres to Standard 19 – Development and Training of the National Minimum Standards for Domiciliary Care Agencies, which relates to the degree to which  the registered manager of a home ensures that service users’ individual and joint needs are met by appropriately trained staff. 

  1. A training notice board is situated where all relevant training information, forthcoming courses and training opportunities will be posted.
  2. All new members of staff will be given an induction training programme that achieves the national common induction standards and which includes the topics identified in Appendix C of the national minimum standards
  3. Following their induction staff are expected to continue their training that will also help them to achieve eventually nationally recognized qualifications
  4. The agency will invest in training that helps to meet its goals of providing a quality service, which are achieved by increasing the knowledge and skills and competencies of its staff to meet the needs of service users.
  5. The manager will consider requests for and may propose staff attendance at training events in accordance with both agency needs and those of the staff members concerned, which can be established from their supervision, appraisal and annual development plans.
  6. There will be a programme of in-house training events and discussions held every second month to which all staff must attend if on duty. Details of dates and topics will be posted on the training notice board.
  7. All staff will have an annual appraisal
  8. All staff will have an annual personal training file which they will keep. In the file they should include details of all training sessions that they attend. The file will also contain a personal development plan filled in at the same time as the appraisal. The personal development plan should contain details of any training opportunities that the member of staff seeks to pursue during the year.
  9. All staff who wish to can apply to undertake an NVQ

 

  Application Process 

Employees who wish to attend a certain course or training event and wish to apply for paid time off or a contribution to the training fee, should address queries about the suitability or availability of training, and their eligibility to attend a specific course in particular, to their supervisor or manager. They should then fill in a training request form and submit this to the agency manager.

Malcolm Day is responsible for the organization of the agency’s induction and continuing training programmes, including in-house training.

Wave Training is an NVQ Assessor and is responsible for co-ordinating the agency’s NVQ programme.

 
Training Needs Assessment

The agency will carry out a training needs assessment on an annual basis. This will take the form of questionnaires sent to every member of staff. The results of the questionnaire will be collated by Kathy Maslen.

Results from the assessment will be combined with the agency’s business plan and with individual staff personal development plans and a training programme identified. 

Management Training 

The agency’s managers are also expected to undertake continuing training that is relevant to their roles and tasks and to update their knowledge and skills. Managers are expected to undertake staff supervision and appraisals and to help staff to develop their personal development plans for which they will also receive training in these responsibilities.
 

 

 

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